Category Archives: Social media

Social Media Integration With Your Business in a Digital Era

Social media is evolving in a big way, and everyday we are presented with a report that displays the impact of social networking channels like Facebook, Twitter, YouTube, LinkedIn, Blogs, community forums and others on small and large businesses alike. It is transforming business in every way. Business models are changing with more access, choice and maturity in the cloud or on the SaaS platform.

Thus it not only transforms brands but also impacts the brand/customer relationship like no other communication method used previously. It’s simply about finding the best way to communicate with a customer. With the slow economy, customers are becoming more cautious in their approach and want to be better informed before they use a service or buy a product. They have access to a plethora of information that can be sourced online.

Businesses have moved to exploit social networks to reach an audience that was untapped before. It is bound to consume all areas of marketing strategy because of its ambiguity and ubiquitous nature. But how exactly companies will go about capturing information dispersed across multiple media platforms is anyone’s guess.

There is nothing new in the social media we are using. It is the same content that has been in use: images, audio, video and text. It is how we utilize it and open up new channels of communication.

Take the Marketing Initiative

Instead of thinking of social media as a technology, think of it as a communication tool wherein you can connect with the customer and build a long term relationship. It’s simple: shifting conversations to a different medium; allowing for easier updating of content; and reaching a wider audience.

Every organization needs a social media implementation and integration framework.

a) Managing Content Aggregation – At the onset, businesses need to better understand market behavior and interaction within their marketplaces. Deploying Google Alerts, Twitter Search,Radian6, and PR Newswire’s Media Metrics to track conversations and instances associated with key words helps in understanding the market better.

b) Audience Reaction – Based on the reactions to their content on these social networking sites, companies can respond and improve the content, define future launches or engagements and connect.

c) Data Analytic Metrics – It is a managed service for multiple social media channel monitoring and reporting activity in order to show the trend, usually in the form of friends, followers, conversations, traffic and reach.

d) Enterprise Integration – Any department affected by external activity will eventually socialize. Organizational transformation will gravitate towards a top-down hierarchy of policy, education, and empowerment across the entire organization and provide on-going support for content development and community building initiatives. Enterprise integration links social analytics with existing CRM and BI tools.

Incorporating social media solutions into your client’s or company’s existing content strategy does not have to be a painful process. By hearing and observing the responses and interactions of the customer, we can touch on the pain points, source new ideas, foster improvements, learn and integrate a sense of purpose into our social media programs, thus opening the door to new possibilities.

Any individual or organization that sells products or offers services should value open communication as a goal. If your client or company does not have one, social media integration might be a good starting point.

Social media is evolving in a big way, and everyday we are presented with a report that displays the impact of social networking channels like Facebook, Twitter, YouTube, LinkedIn, Blogs, community forums and others on small and large businesses alike. It is transforming business in every way. Business models are changing with more access, choice and maturity in the cloud or on the SaaS platform.

Thus it not only transforms brands but also impacts the brand/customer relationship like no other communication method used previously. It’s simply about finding the best way to communicate with a customer. With the slow economy, customers are becoming more cautious in their approach and want to be better informed before they use a service or buy a product. They have access to a plethora of information that can be sourced online.

Businesses have moved to exploit social networks to reach an audience that was untapped before. It is bound to consume all areas of marketing strategy because of its ambiguity and ubiquitous nature. But how exactly companies will go about capturing information dispersed across multiple media platforms is anyone’s guess.

There is nothing new in the social media we are using. It is the same content that has been in use: images, audio, video and text. It is how we utilize it and open up new channels of communication.

Take the Marketing Initiative

Instead of thinking of social media as a technology, think of it as a communication tool wherein you can connect with the customer and build a long term relationship. It’s simple: shifting conversations to a different medium; allowing for easier updating of content; and reaching a wider audience.

Every organization needs a social media implementation and integration framework.

a) Managing Content Aggregation – At the onset, businesses need to better understand market behavior and interaction within their marketplaces. Deploying Google Alerts, Twitter Search,Radian6, and PR Newswire’s Media Metrics to track conversations and instances associated with key words helps in understanding the market better.

b) Audience Reaction – Based on the reactions to their content on these social networking sites, companies can respond and improve the content, define future launches or engagements and connect.

c) Data Analytic Metrics – It is a managed service for multiple social media channel monitoring and reporting activity in order to show the trend, usually in the form of friends, followers, conversations, traffic and reach.

d) Enterprise Integration – Any department affected by external activity will eventually socialize. Organizational transformation will gravitate towards a top-down hierarchy of policy, education, and empowerment across the entire organization and provide on-going support for content development and community building initiatives. Enterprise integration links social analytics with existing CRM and BI tools.

Incorporating social media solutions into your client’s or company’s existing content strategy does not have to be a painful process. By hearing and observing the responses and interactions of the customer, we can touch on the pain points, source new ideas, foster improvements, learn and integrate a sense of purpose into our social media programs, thus opening the door to new possibilities.

Any individual or organization that sells products or offers services should value open communication as a goal. If your client or company does not have one, social media integration might be a good starting point.

Professional Social Media Services Company

Social media is evolving in a big way, and everyday we are presented with a report that displays the impact of social networking channels like Facebook, Twitter, YouTube, LinkedIn, Blogs, community forums and others on small and large businesses alike. It is transforming business in every way. Business models are changing with more access, choice and maturity in the cloud or on the SaaS platform.

Thus it not only transforms brands but also impacts the brand/customer relationship like no other communication method used previously. It’s simply about finding the best way to communicate with a customer. With the slow economy, customers are becoming more cautious in their approach and want to be better informed before they use a service or buy a product. They have access to a plethora of information that can be sourced online.

Businesses have moved to exploit social networks to reach an audience that was untapped before. It is bound to consume all areas of marketing strategy because of its ambiguity and ubiquitous nature. But how exactly companies will go about capturing information dispersed across multiple media platforms is anyone’s guess.

There is nothing new in the social media we are using. It is the same content that has been in use: images, audio, video and text. It is how we utilize it and open up new channels of communication.

Take the Marketing Initiative

Instead of thinking of social media as a technology, think of it as a communication tool wherein you can connect with the customer and build a long term relationship. It’s simple: shifting conversations to a different medium; allowing for easier updating of content; and reaching a wider audience.

Every organization needs a social media implementation and integration framework.

a) Managing Content Aggregation – At the onset, businesses need to better understand market behavior and interaction within their marketplaces. Deploying Google Alerts, Twitter Search,Radian6, and PR Newswire’s Media Metrics to track conversations and instances associated with key words helps in understanding the market better.

b) Audience Reaction – Based on the reactions to their content on these social networking sites, companies can respond and improve the content, define future launches or engagements and connect.

c) Data Analytic Metrics – It is a managed service for multiple social media channel monitoring and reporting activity in order to show the trend, usually in the form of friends, followers, conversations, traffic and reach.

d) Enterprise Integration – Any department affected by external activity will eventually socialize. Organizational transformation will gravitate towards a top-down hierarchy of policy, education, and empowerment across the entire organization and provide on-going support for content development and community building initiatives. Enterprise integration links social analytics with existing CRM and BI tools.

Incorporating social media solutions into your client’s or company’s existing content strategy does not have to be a painful process. By hearing and observing the responses and interactions of the customer, we can touch on the pain points, source new ideas, foster improvements, learn and integrate a sense of purpose into our social media programs, thus opening the door to new possibilities.

Any individual or organization that sells products or offers services should value open communication as a goal. If your client or company does not have one, social media integration might be a good starting point.

Social Media: Flushing Out the Fakes

There is an age-old saying: In the Internet, no one knows you’re a dog. It is commonly used as a reference to those who portray themselves, through various profiles, with altered images and a carefully constructed story, as something which, in real life, they are not. The construction of an alternative ego, a different personality slightly removed from reality is common to all Internet users regardless of age, gender or social position. Everyone wishes to be seen as something slightly better, something slightly different to what they really are, to appear more interesting, more attractive. It is an absolutely normal state of affairs, a human failing, if you will, which we all know, all practice and all accept. Life in general would be a very boring event if there wasn’t a little bit of spice added somewhere along the line, be it the fascination of someone else’s experiences or their imagination, the unusual, the compelling, the fantastic. There is a difference, though, between the real with a few added details, a little enhancement, a touch of fantasy and a downright fake; someone who creates a profile on one or another of the many social media sites with the sole intention of fooling others for material or personal gain.

The number of fakes, of false profiles on social media sites, and their potential range of influence cannot be underestimated. Facebook has officially admitted that over eighty million accounts on its highly popular social platform may be considered as fake and it is likely that similar networks, including the micro-blogging site Twitter, could produce similar high figures. It is difficult to say whether individual accounts have been maliciously created or whether they are considered a mild prank by those using them when taking the numbers as a whole but, as a recent example on Twitter shows, their influence can be wide ranging.

Twitter normally has a system of verification in place for well known, popular or high ranking individuals as well as some business and news services. Here the verification ensures that the person or people using the account are who they say they are and such accounts have a small symbol next to the user name for all to see. There is, however, no system in place to protect certain names from use. An individual who decides to use the name of a popular and expensive perfume, for example, will be accepted and allowed full access until such time as the trade mark holder lodges an official complaint to assert their legal rights. Thus an individual was capable of changing an already existing account’s name to that of a popular news service and promulgating the news that Margaret Thatcher, former Conservative Prime Minister, had died. The story was immediately snapped up by other news services and by many individual Twitter users, despite the lack of a verification symbol.

Twitter also has the disadvantage, as far as normal users are concerned, of having many so-called parody accounts: users who claim to be a certain person but, on their short biography, openly admit they are not this person and are only playing games with the name. Often these accounts propagate scurrilous stories about stars, make fun of their actions and beliefs or re-post authentic comments and events as if they were their own. Not all parody accounts, despite the rules laid down by Twitter, make it clear that they are such and these may be termed fake accounts too.

Far worse, for the normal user, are the accounts, regardless of which social media network is being used, where it is not initially clear that the account is a fake, where the user has specifically created the account in a different name, with a different personality either to maliciously attack that person or to use the account to influence or harm others. Such accounts are very popular, since there are no safeguards or checks on identity, amongst pedophiles and other predators who have a personal interest in remaining as anonymous as possible. Such accounts can often be found on sites catering for minors, especially chat rooms and similar forums where private and web cam conversations are possible.

Technological advances have made the flushing out of fakes both easier and harder. With each new advance towards more openness, each move towards personal identification or verification comes a new system or method of hiding, of disguising true identity and intentions. Software alone can no longer verify the identity of a person, or their intentions, behind a faked personality or profile, but can be used as an aid to commonsense. That said, the intentions of a person visiting a chat room or forum solely intended for minors are easy enough to guess and, in almost all cases, revolve around sex with under-aged children or personal sexual satisfaction through the use of a web cam and the manipulation of a child to do things which are not either legal nor acceptable.

The available software to flush out fakes begins with a simple search engine. The checking of other social media networks for similar profiles, for the same or similar photographs, for cached activity connected to an e-mail address or a specific name. Beyond that it comes down to experience and the level of trust a person wishes to give a new connection. It is a good rule of thumb, as far as Internet friends are concerned, not to trust them at all until such time as they have proven themselves, no matter how long it may take. It is also advisable to know exactly how a specific social media network operates, how to report someone, how to block someone, how to gain protection against attack or unwanted attention. Here the experience of others, especially for new users, is of the utmost importance and should be called upon at all times. Likewise, in the case of unwanted or improper attention – such as stalking – other real life and virtual people should be turned to for help, with the first choice being real people who the user already knows and trusts.

The greatest aid to flushing out fakes, especially for older users with more Internet experience, is commonsense. A profile which appears to be too good to be true, too perfect, probably is just that. New profiles without any history of use behind them should also be treated with some skepticism initially. Profiles including professional photographs or those which look as if they have been scanned in from a magazine and especially those where the image of a well known personality has been used should be treated with caution, if not immediately avoided. There may be any number of reasons why a person does not wish to show their full face on the Internet, or why they cannot or will not publish their location, but it is up to the profile user to state their case, not for potential friends to be forced to call them out.

The language a person uses in conversation, in their posts and similar, can also often give a clue as to their age at the very least. A twelve year old writes and talks in a completely different manner to a sixteen year old who, following on, has a different manner of expression to that of a twenty-five year old. Men write in a different fashion and style to women and their interests often have no relation one to the other. Likewise the level of education, indicated through what they write and the level of knowledge behind their posts, can give a good indication of whether a person is who they claim to be or not, as can knowledge of a specific trade or business and their depth of knowledge over hobbies and pastimes.

At the same time it is important to remember that some people, either because of their situation or a personal phobia, for example, may have exceptional reasons for not creating a profile in their own name. This is where the level of trust shown comes in to play, alongside commonsense. A person who has to hide their true identity for work or social position reasons may well be acceptable, one who hides their identity because of an existing relationship less so.

In almost all cases, however, the answer to fake profiles should be Report, Flush or Block, Move on. Someone who is not prepared to reveal their true self when building up a friendship – online or in real life – but insists on hiding behind a different identity, a faked personality and interests, is not going to be a good friend, and certainly not a person one should be willing to meet up with in real life.

Viktoria Michaelis is an American student (born July 1992) currently resident in Germany studying Business Studies and Economics at Bremen University. She has had fictional works published in several anthologies and regularly writes in her personal Blog Viktoria Michaelis: Secrets & Desires on a wide range of subjects from Beauty and Health through to Women’s Issues and Adult subjects.

4 Keys to Social Media Optimization

In today’s world, having a website isn’t enough. The more you can engage with your customers, and receive feedback from your customers; the better off you can serve them. Social Media is an essential tool in order to engage with your customers and ultimately enhance your product. In this article, I will describe the 4 keys to the effective use of Social Media Optimization (SMO).

Image
Whether you are using Facebook or Twitter, it is always important to stay true to your image on your page. Consistency in your font, colors, and logo are important to solidify your image. Also, the use of one voice or philosophy when you write a post or post a tweet is essential. Your post should represent your company, not you.

Spark Interest
Writing compelling, interesting posts are vital when trying to gain a following on Social Media. By writing attractive posts, you will be able to increase your “likes” or “retweets.” Doing so will drastically increase traffic to your site, and keep your followers on board. Going back to Image, your content should portray your image through comedy, news, pictures, or videos. Always keep it fresh and new.

Socialize
It’s important to have a plan on how to connect with the communities where customers and prospects spend their time. Research what your customers do on the social web. What are their social consumption and sharing preferences. Spend a small, but consistent amount of time growing your networks. That might mean 10-30 minutes every day commenting, friending, following, liking and updating on a daily basis. Also, on all of your social media pages, always allow the prospect to link back to your website through your social media page.

Measure
Social media offers an array of monitoring tools that allow you to gauge the success of your site. Off site engagement can be monitored that will provide insight into what your social traffic does once they get to your site. Is important to learn and adapt to what your social traffic is interested in and what will ultimately increase engagement.

While I have listed only 4 keys to Social Media Optimization, the possibilities are endless. Your SMO can be as creative and engaging as you want it to be. In the end, it is important to have a plan and measure the results of your site and you will be on path to creating a productive Social Media Optimization campaign.

Social Media Trends Are Changing The Way Businesses Use The Internet

There are some businesses that just do not take social media as importantly as they need to. It is going to be tough to survive in the business world with this line of thinking, because social media trends are suggesting that it is going to transcend into every part of business.

The Blending of Smart Phones

People have pretty much become dependent on access to social networks. It seems like most people cannot go one day without accessing some sort of social networking account. On top of that smart phones allow people now to check out major social networks like Twitter and Facebook anywhere we want. With there being about 1,2 billion people with internet connected phones, this is powerful.

What this means is anyone who is in business or is looking to build a brand of any kind is going to require specialized marketing services in order to assist them. These types of services will provide the right tools needed to help a business to grow or get off of the ground. The blending of social media and smart phones is a trend that is only going to gain more steam. So it is best to be on board now.

Google Includes SM Content in its Searches

At first people thought that social networks were just a trend, but now major companies such as Google are seeing that it is not going anywhere. It has become too blended into people’s lives. So Google has decided to start including content from the top social networks out there in its search results. Now when people decide to search for something they can expect results from sites like Facebook.

Google has also been integrated into just about every major social network there is. So someone who is interested in putting themselves out there for exposure or for business is going to need a good social media marketing strategy in order to take advantage of this. With the right social media marketing consultant helping, getting in front of people on different social networks does not have to be hard.

Why is the Socialization of Search Such a Big Deal?

Social media used to be something people would just use for branding purposes. Now the ability to be seriously involved with SM is going to have search engine optimization implications. It is going to be more important than ever to not only be involved in social networking, but to make content that people will really want to spread to other people. The use of different social optimization services should be able to assist greatly with this.

As anyone can see, social media is being joined with so many things that pretty soon it is going to be tough to be in business without utilizing it in some way. You do not have to be intimidated by this; instead use reputable SM services to help you come up with a solid plan to incorporate it in your business.

Social Media Is the Tool for Today’s Economy

Social media has been an excellent tool for successful people and is gradually gaining thought to those that are looking to survive in this economy, especially now with cell phones that are web enabled. Nearly one-third of the world’s population is connected via social media, making it important for businesses small or large to maintain and build their customer’s loyalty.

Starting with free media platforms like Facebook, YouTube and Twitter, you will bypass some of the snags that often come with not beginning at the right place. By establishing yourself with your customers, you can share insightful information to help them grow, laugh and prosper. The ultimate goal is to lead your customers to your website.

A growing media platform is Twitter. Twitter is free and allows you to post instant updates to all those who follow you closest, or your most loyal fans from Facebook; plus your most loyal customers/clients who use your services.

Facebook is another free social media platform that allows you to create a Facebook fan/business page. With an audience that become fans of products and services, you can schedule posting, and other new features for business pages that make them a must.

YouTube owned by Google is another opportunity to be before an audience and it is also free. So by building your media use, you can increase website traffic, build partnerships and generate exposure.

Believe it or not, people are creating and using blogs for marketing. Blogs can be used in article marketing by submitting them to article directories such as EzineArticles.com, Article Marketer, GoArticles.com and Digital Point Forums. Once you set up an account with them, just follow their lead. By utilizing the article directories, you can promote your web presence and build trust with people to create a following based on what you know and share in that field of interest. One other key point that will help you understand the social media industry is to join various forums. Forums can be a great source of information to help answer questions that you may have and possibly create dialogues.

It is easy to understand why many people think social media will be propelled to grow in epic proportions due to the growth of smartphones, tablets, e-readers, and other mobile devices. With consumer buying habits changing, more and more buyers are searching the internet for information before making their buying decisions. Therefore, if you are looking to take advantage of this movement, then I would say start now and see how easy it is to make money and help others.

Social Media: The Key to a New Job

According to some studies one in six people found the job by using social media in 2011. Therefore, many people should consider social media when searching for a new job. This can be a highly effective way of finding a new job within the network of people that the person already associates with now and in the future. Therefore, this may yield the best results when a person is looking for a job.

The people in a network know the person better than anyone else. Therefore it is smart for a person to go to their network before they start looking for a job anywhere else. This is because the network knows them and is knowledgeable about the realistic capabilities of that particular person. The network is also aware of what they like and what they dislike in a formal job setting. This can be a major plus when looking for a job because half of the job is trying to learn the rules of that job and how a person can fit into those specific set goals.

Another reason this works well is that the user is already established within the company’s mind because they have an idea of what that person does in their everyday life. This means that they can feel more comfortable with hiring that person before getting them on this team. They are aware of what that person does outside the business and what they like to spend their time doing. Therefore there are no problems in integration between the person and the new company.

If social media is good anything it is its ability to show a person’s “digital footprints” to a company or organization. Social media is already tracking a multitude of metrics about a person. Why not use those metrics in ways that is useful for the consumer. As long as the consumer realizes that these metrics are being tracked they can deliver information to the social media program that they want known about themselves. This is known as reverse foot printing. In social media it is true that everyone is watching at every moment and evaluating a person. What is even worse is that they are evaluating a person retroactively. A person’s history is available to those people who search their social media profiles therefore a company can and will look at a person profile and make an evaluation about what type of person they think that person is now and in the future.

Therefore, the best thing for a person to do when they want to find a job using social media to be very careful about what they say on the social media system into use the network that they have already developed to find a new job. These people in the network know how a person behaves and what they like and dislike. Therefore, they are able to give an accurate representation and are able to comb through the various jobs that they encounter during the day to find the perfect one for that particular person. This is the smartest way to use social media to find a job and it will make the job seeker very effective at finding a perfect match between work and personal preference.

Social Media Is the Ultimate List Building Activity

Social media is the ultimate list building activity. In fact, it is not a stretch to say that social media and list building are actually the same activity. Social media and list building have so Many Things in Common That a Person Would Not Know the Difference between the Two when presented with the definitions of both activities side-by-side. Therefore, someone who wants to get good at Internet marketing might want to start with social media because that will teach them how to generate audience that is interested in what they have to say before they take that skill out to other traffic generator methods such as SEO or pay per click.

It is also not a stretch to say that a company that understands how to build a list is a company that can do well in almost any space. The only caveat to this one skill is that the market has to actually exist and they have to have money to spend on a solution. Too many entrepreneurs spend their time in a campaign that will not make money because they love a niche that will not generate traffic or conversions. This is the death of many good entrepreneurs and it forces them back to 9-to-5 jobs which they do not want to do.

However, the fix for this is to find out if a niche has people who are willing to buy inside of it. The fastest way to do this is to use the social media systems to try to find audiences that will buy. If that is unsuccessful then the entrepreneur can easily leave the system and find a new place to do business that will make the money.

This is not to say that and entrepreneur should totally give up on the market place. This is to say that an entrepreneur should find a marketplace where they can make money so they can go back to the business where there may not be as much money but they truly love the topic. What is always important is to pay the bills therefore it is important to find a niche where a person to make money so that they can spend all their time doing what they really want to do.

Therefore, because social media and list building are so similar it makes sense for the business owner or marketer to use this traffic generation method to hone their skills down before having to use the skill anywhere else. This also gives them the added benefit of having a captive audience that is listening to them and has already bought into the USP (which, by the way, is most of what selling is about anyway.) A lot of selling is about finding people who will buy into your USP and then selling them products and services. These people are predisposed to doing business with the business in general and these are the people that a business should focus on getting more of because they are good clients whereas other people may not be good clients because they do not understand processes that the business uses to achieve success.

Protecting Your Digital Identity Online

One of the most important things to do online is to protect your digital identity. This one activity has become more important on the Internet because there are a variety of people trying to take your identity away from you. There is much they can do with your identity once they’ve captured enough information to have a decent shot at using your identity to get what they want. That is what they are really doing when they take your identity. Using your resources to get what they want because they do not want to take the time to do the work to get the results they could get by using your resources first.

The advent of social media has made it much easier for people to steal your identity online. This is because people share too much information on social media networks without really thinking about it. Most people share their birth date, their address, and sometimes even their cell phone number. In some cases this is enough to access the password by calling into a specific company and giving them this information which supposedly only the owner knows. However, these things are usually readily available on social media systems that exist. Therefore, this is all a big problem for most people as they do not pay attention to what they share on the social media systems.

There are also is another problem that some people have which is that once one password is hacked or decoded that password happens to be the password for many other items which may include bank accounts or social media profiles. Basically, a person may lose their identity through this security hole and they will not get it back until all the damage is done.

Therefore, most of protecting a digital identity is being very careful about what is shared on social media systems or at least being aware of what is being posted on the social media systems. There is a lot of information that can be gleaned from the social media profiles therefore a person must be very careful about what they say on the social media systems. That is the only way to make sure that a person has the privacy they want and need in all situations. This also protects them against digital theft of their identity.

In the old days, it used to be that a person would have to steal a wallet to get a hold of a person’s identity and then develop a fake ID be able to steal a person’s identity. However this is not true on the Internet today therefore, it is smart to take all of the ideas in this article in use them to protect oneself against digital identity theft online. It really doesn’t have to take much more than being mindful about everything that a person puts on the social media systems. Even privacy settings on some of the major systems cannot be trusted as there are loopholes in their search functions that allow private posts to be seen especially on one of the major networks that exist at this moment. Therefore, the best defense against digital theft online is to be careful how a person uses their information when on social systems.